Frequently Asked Questions
common questions when ordering
The first time you order custom packaging, you are sure to have questions. Feel free to browse.
PRODUCT QUESTIONS
ORDERING QUESTIONS
Our custom, eco-friendly paper tube packaging is manufactured at our facility located in Valley View, OH.
Click here to download our stock color spiral outer wrap brochure. It includes a current list of available paper stock finishes and color options.
- A 2-piece telescope is made up of two tubes. The top tube fits over the bottom tube and is not flush-fit.
- A full telescope is made up of three or more tubes. The insert tube is glued into the base tube. The top tube fits over the insert tube to form a flush fit with the base tube.
- The smallest diameter open end tube we can make is 0.120”*
- The smallest diameter enclosed packaging tube we can make is 0.875”*
*The availability of diameters will vary for enclosed packaging, depending upon the enclosure style you choose for your paper tube package.
- The largest diameter open end tube we can make is 5.010”*
- The largest diameter enclosed packaging tube we can make is 5.010”*
*Availability of diameters will vary for enclosed packaging, depending upon the enclosure style you choose for your paper tube package.
We currently make open end tube lengths from 0.25” – 320”.
- The shortest usable length tube we can make with an enclosure is 0.75”*
- The longest usable length tube we can make with an enclosure is 320.0”*
*Availability of lengths will vary for enclosed packaging, depending upon the enclosure style you choose for your product and our machine limitations.
- For open end tubes, we can make tubes with walls ranging from 0.010” to 0.125”.
- For enclosed packaging tubes, the wall thickness will vary and be specific to the enclosure options required. Please see your account manager for special or specific wall thicknesses required.
- All of our recycled fiber paper that makes up our tubes is 100% recycled with up to 95% post-consumer content. The consumer content percentage can vary based on availability from our supplier.
- Virgin paper is available upon request.
- Our paper tube packaging is fully recyclable. Our all-paper tubes and packaging are fully biodegradable.
- All of our packaging with metal or plastic ends or liners is recyclable.
- Our convolute labels can be produced with eco-friendly soy and vegetable based inks.
- We do offer some stock packaging options in popular sizes and styles. Click here to view our stock packaging options.
- We currently do not offer stock packaging through distribution.
The cost of our packaging options will vary based on the amount of customization required. Please contact one of our account managers at 800-343-8823 to determine which packaging option will be most cost-effective for your application.
Our minimum order requirement for non-labeled packaging is $1,000 (US).
We do offer limited options on our Stock Packaging page complete with pricing and the total number of pieces per carton. These items all can ship 24-48 hours from the time payment is received.
Due to the custom nature of our packaging, we are unable to provide a packaging price list or catalog. Each package is designed to our customer's individual needs.
To request a price quote, please contact us at 800-343-8823 and speak with one of our account managers. You can also complete our Quote Request form online.
If you are a new customer, please contact us at 800-343-8823 and speak with one of our account managers. If you are a current customer, please contact your account manager to place a new order.
Our production lead times can vary based on the quantity of your order. The lead times below are averages only. Your account manager will review the lead time, and anticipated delivery dates during while preparing your order.
- Our production lead time for non-labeled packaging is 4-5 business weeks*.
- Lead time for labeled packaging is a minimum of 7-8 business weeks* from the date we receive the labels from the printer.
*Lead times can vary for custom packaging. Please be sure to discuss your specific needs, including delivery dates with your account manager.
The following information should be provided either to one of our account managers or via our online quote request form in order for us to provide you with complete and accurate pricing:
- Contact Name
- Company
- Billing and/or Ship-to Address
- Phone Number
- Email (so we can email the price quote to you)
- Explanation of the product you are looking to package
- Your packaging project budget
- Any additional stakeholders in this project within your company and/or your customer
- Product Market: Food, Cosmetics/Personal Care, Cannabis/eVapor, Home Goods, Promotional Products, Medical, Industrial, Government/Military, Other.
- Type of Tube: Open Ended Tube, Singe Tube with enclosure(s), 2pc Telescope, Full Telescope, Composite Can
- End Closure: Paper Cap, Paper Curl-and-Disc / Rolled Edge, Metal End, Metal Ring-and-Plug, Plastic Plug, Shaker Top or Foil Membrane.
- Quote Quantity
- Inside Diameter
- Tube Length (usable)
- Any additional information or special requirements: labels, color, embossing, foil, etc.
Our packaging price quotes do not include shipping or freight costs.
Shipping/freight costs are calculated when the production of an order is completed. Final costs will be based on several variables including final product dimensions, weight and the selected carrier's daily market rates.
Yes, we do ship internationally. Customers are required to provide their account manager with the freight broker and tax information at the time the order is placed.
- All custom manufactured products are non-returnable.
- If there is a manufacturing defect or quality problem - please submit a sample of the defective product along with a letter describing the problem to our quality team. After a review is completed, the results and any resolutions will be provided.
- Click here for our company Terms & Conditions.
PRINTING QUESTIONS
Yes, we do offer in-house graphic design services. Please speak with an account manager for more details on our packaging and graphic design services.
We do provide, at no additional charge, a custom label die line template sized to scale in Adobe Illustrator (.ai file) to all customers who require labeling. This can be done upon the receipt of a purchase order, or commitment of an order. If resizing of artwork, or artwork creation is needed for labels, please discuss with your account manager at the time of your order.
While we do not screen print directly onto our paper tubes, we offer three branding options:
- One color in-line flexo printing onto a spiral outer wrap during the winding process in production.
- Custom, convolute paper full process label, made with the tube in production.
- Application of pressure sensitive labels, by hand or machine, post-production.
- Self-adhesive sticker labels come on a roll with adhesive pre-applied, and are machine or hand-applied post-production.
- Convolute labels are applied to the tube during production and then cut and assembled. The convolute label becomes part of the tube construction in production and finishes as a high-end retail package.
PAYMENT QUESTIONS
- All custom package orders must be pre-paid by cash/check, wire transfer or credit card. We will also accept bank transfers in lieu of a credit card.
- Foreign transactions must be pre-paid by wire transfer or credit card only.
- Stock packaging orders may be paid by credit card, or via PayPal® invoice.
We will only accept PayPal® to pay for the shipping and handling of sample kits, and for stock package orders. We do not accept PayPal® as a payment option for custom orders.
You are not required to have your own PayPal® account. You may use PayPal® as a “guest” and use a credit card as a safe way to pay for the shipping and handling of a sample kit.
- A small set-up fee, which varies per style and complexity per design, is charged for custom manufactured, unlabeled prototypes.*
- If you would like to add labeling, the cost for custom labeled prototypes is the set-up fee cost plus the cost of the printed material.*
*This should be discussed with your account manager at time of your request to meet your specific needs.
Sample kits are free ($75 value).
Shipping within the Contiguous US - There is a $22.95 shipping and handling fee. This can be paid by providing your UPS® or FedEx® account number, or via PayPal®.
Outside of the Contiguous US - If you elect to use Paypal®, an invoice for shipping/freight will be sent to you. Or, you can provide your UPS® or FedEx® account information.